Business AI

Elevate Customer Experience with Intelligent Automation

TECXED's Conversational / non-conversational AI solutions help businesses improve satisfaction by handling high volumes of basic inquiries. Leveraging machine learning and natural language processing, our voicebots and chatbots comprehend nuanced conversations.

Standard questions around account access, order status or general information are resolved automatically around the clock. Complex issues seamlessly escalate to an available live agent.

Models are customized with your terminology, frequently changing policies and regional dialects to closely match real interactions. Ongoing training ensures consistency as information evolves.

By routinely addressing calls without human involvement, wait and abandonment times drop sharply. Customers receive immediate assistance via their preferred channel like telephone, webchat or popular messaging apps.

Analytics provide insights into top topics and agent workload patterns. This guides continuous optimization of self-service capabilities and resource allocation.

Concierge-level service becomes a reality without extensive hiring or infrastructure investments. Transparent consumption-based pricing also eliminates budget risks.

TECXED helps implement Conversational AI grounded in your unique needs. It boosts satisfaction while streamlining operations through innovative self-service.