Success story · Aviation
Aircraft crisis managementOverview
The airline implemented SAP with iMRO, and Tecxed took charge of the areas where the project was hardest: crisis management, reliability engineering, audit management and a document management system.
The scale made the project demanding. At the time, SAP had no built-in MRO solution, so the aircraft servicing business brought challenges that standard SAP processes did not cover.
Aircraft crisis management
An aircraft can have hundreds of master data points: systems, equipment, components, measurement points, documents, open notifications and work orders. After a crisis or incident, all of it has to be preserved for investigation.
Lock all aircraft data at once
Investigators needed an immediate data lock when an incident happened, and a controlled way to unlock it once the crisis was resolved.
One-click lock and unlock
We designed and delivered a single-click lock for all related master data, with proper authorization controls over who can lock and unlock.
Reliability engineering
Reliability engineering needed both past and live data in one place, so engineers could act on trends rather than react to failures.
Historical and real-time data together
Reliability analysis depended on data that sat in different places and arrived at different times.
Custom BI and BO dashboards
A custom design using BI and BO dashboards brought historical and real-time data together to support reliability engineering.
Audit management
Audits had to cover many vendors, components and aircraft systems, and the rules behind them were written down in an 800-page audit manual.
An 800-page audit manual
The team needed to turn a very large manual into something that audit planners and auditors could work from every day.
No system enhancements needed
We analyzed the manual, pulled out the key insights and implemented them without system enhancements. This cut cost and complexity, and made audit planning and execution more efficient.
Real-time service planning
The client needed to plan aircraft service in real time while keeping track of everything that affects a service slot.
- Resources and materialsAvailability of people, parts and consumables.
- Scaffolds and mobile docksAccess equipment needed around the aircraft.
- Hangar availabilityFree hangar space for each service slot.
- Aircraft landing schedulesArrival times that decide when work can begin.
Service data was held in a third-party system, so SAP was used to plan service slots in advance. We overcame the technical challenges of this setup using our SAP APO expertise.
Facing a similar challenge?
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